Colquhoun Clan Shop Return Policy
Last Updated: September 2023
Important Notice:

Thank you for choosing to shop at Colquhoun Clan Shop. We are committed to ensuring the complete satisfaction of our customers. Our Return Policy is designed to help you with the process should you need to return an item.

Please note that most of the items available from Colquhoun Clan Shop are made and printed on demand and are considered unique items. As such, these items are not eligible for returns,
except in cases of manufacturer defects or production errors. Before placing your order, please check the size and color of the custom items – this cannot be corrected once production begins.

Returns and Eligibility

All returns must be initiated within 30 calendar days from the date the item is received by the customer.
To be eligible for a return, the item must be defective or damaged due to manufacturing errors.
The returned item must be unused, in the original packaging, and in the same condition that it was received. Proof of purchase is required for all returns.

Non-Returnable Items
Customized or personalized products
Sale items
Gift cards

Exchanges for Defective or Damaged Items

Exchanges are strictly limited to items that are defective or damaged as a result of manufacturing errors.
Please email us at store@clancolquhoun.com with a detailed description and photographs documenting the defects, and we will provide you with further instructions. Upon approval, a replacement item will be sent out as soon as possible.

Refunds

Refunds are only applicable to items that are returned due to manufacturing defects. Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days, depending on your card issuer’s policies.

Shipping for Returns
Customers are responsible for all return shipping costs.
Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund amount.

How to Initiate a Return
To initiate a return, please email us at store@clancolquhouun.com with your order details and reason for the return.

Contact Information

For more information or if you have any questions regarding our Return Policy, please don’t hesitate to contact us:

Email: store@clancolquhoun.com
Phone: 619 781 7279
Thank you for your understanding, and we appreciate your business.

Colquhoun Clan Shop Team